Frequently Asked Questions
Product & Services
Is it possible to order custom-sized furniture?
Is it possible to order custom-sized furniture?
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Do you provide assembly services?
Do you provide assembly services?
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Can I see fabric and material samples before ordering?
Can I see fabric and material samples before ordering?
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Do you offer warranty on your furniture?
Do you offer warranty on your furniture?
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Can I modify an existing design to fit my needs?
Can I modify an existing design to fit my needs?
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Care & Maintenance
How do you care for a marble surface?
How do you care for a marble surface?
What to avoid:
- Sharp objects, which can scratch the surface.
- Acidic or chemical products (vinegar, lemon, aggressive detergents), which can damage the marble.
Recommended cleaning method:
- Clean with lukewarm water and a natural cleaner (Marseille soap, black soap, Sommières clay, baking soda).
- Dry immediately with a soft, dry cloth to avoid water stains.
What’s the best way to care for my chopping block?
What’s the best way to care for my chopping block?
How to care:
- Regularly oil the end-grain wood with food-safe mineral or vegetable oil.
- Allow it to absorb for about 8 hours, then wipe off any excess. A slight color change is normal.
- For daily cleaning, use a slightly damp sponge and a soft dry cloth.
What to avoid:
- No direct contact with hot utensils.
- Do not machine wash.
- Avoid prolonged exposure to sunlight and heat sources.
How do I properly handle metal products?
How do I properly handle metal products?
- Do not disassemble the hardware.
- Do not use harsh chemicals.
- Clean with a damp cloth, ensuring no fibers detach.
- Solid brass naturally ages and develops a patina over time.
Delivery & Returns
How does the delivery process work?
How does the delivery process work?
Our team will contact you once the goods have been handed over to our designated shipping company.
For home delivery: Two delivery personnel will place your order in the room of your choice (up to three floors without an elevator), unpack it, and remove the packaging waste.
Upon delivery, it is essential to inspect the goods before signing the delivery note. Without a written reservation on the carrier’s document, the delivery and its contents will be considered compliant.
What happens if I miss the delivery appointment?
What happens if I miss the delivery appointment?
Depending on your location, we may have to charge back a second delivery.
What should I do if my order arrives damaged?
What should I do if my order arrives damaged?
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Do you offer international shipping?
Do you offer international shipping?
From our French website, we also deliver to Corsica, Belgium, Luxembourg, Monaco, Spain, Portugal, the Netherlands, Ireland, and Italy. For any other country, please contact us at bonjour@dekercoet.com.
What is your return and exchange policy?
What is your return and exchange policy?
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