Frequently Asked Questions
The De Kercoet House
Who is De Kercoet?
Who is De Kercoet?
De Kercoet is a French design house, founded in Brittany in 2001, that designs and builds furniture for the art of hosting. We create freestanding pieces — butcher blocks, serving carts, kitchen islands, bars, tables, hutches and bathroom vanities — for homes as well as hotels and restaurants. Our belief: furniture should bring people together, not just fill a room. In the United States, orders are handled by our American subsidiary.
What makes your furniture different?
What makes your furniture different?
Traditional joinery: mortise-and-tenon and dovetail. It gives every piece its strength and longevity, even under heavy commercial use. Each piece is designed to perform as much as to be admired — when service becomes theater.
Can I see your furniture before buying?
Can I see your furniture before buying?
We're happy to ship wood and finish samples to you, and to walk you through any piece on a video call. Finish samples are available on our website, and their price is credited toward your furniture order. If you're traveling to Europe, our Paris showroom opens in winter 2026 — stay in touch to hear when.
What woods and materials do you use?
What woods and materials do you use?
Mainly solid European hardwoods — oak and beech — paired with brushed brass or stainless steel details. Worktops are available in quartz or end-grain wood. For some custom projects, we incorporate stone or other metals.
Where is your furniture made?
Where is your furniture made?
Each piece is designed by our team in France, then handcrafted by our artisans in Portugal. Every piece is inspected before it ships.
Our Pieces
What do you offer?
What do you offer?
We offer permanent editions, organized into collections (Arradon, Bacchus, Bénodet, Cancale, Hoëdic, Marius, Pornichet, Sauzon, Saint-Ouen, Les Planches…) and available to order on us.dekercoet.com, as well as custom pieces. Our range includes bars and counters, butcher blocks, serving carts, kitchen islands, bathroom vanities, dining tables, hutches and accessories.
Is your furniture only for professionals?
Is your furniture only for professionals?
No. About half of our clients are homeowners furnishing their kitchen, dining room, living room or bathroom. The other half are high-end hotels, restaurants and bars. Our pieces are built to withstand commercial use — at home, that means they're built to last.
What's the difference between a butcher block and a kitchen island?
What's the difference between a butcher block and a kitchen island?
A butcher block is a solid wood work surface, made from end grain to absorb the impact of the knife. Our freestanding butcher blocks pair beautifully with an existing kitchen island: placed at its end, they add a dedicated prep station. A kitchen island is a piece designed to stand in the middle of the room, combining a work surface, storage and sometimes appliances.
What is a serving cart for?
What is a serving cart for?
It brings service to the table: carving, cocktails, cheese, desserts, champagne. In a restaurant, it turns service into a moment of theater for guests. At home, it becomes a bar cart or a mobile sideboard.
Custom Work
Can you modify a piece from your collections?
Can you modify a piece from your collections?
Yes. Dimensions, wood species, finish, color, handles, interior fittings: most of our designs can be adapted to your space and the way you use it. Tell us which model you're starting from and your constraints, and we'll tell you what's possible.
Do you create entirely original pieces?
Do you create entirely original pieces?
Yes. Share your needs, wishes and constraints — a sketch, an inspiration photo or simply a requirement — and we design and build a one-of-a-kind piece for you. We're with you from the first drawing to delivery.
How does a custom project work?
How does a custom project work?
- Tell us about your project through our contact form or at bonjour@dekercoet.com, with photos and dimensions if possible.
- We discuss uses, wood species and finishes with you by phone or video call, at a time that suits you.
- We send you a detailed quote with a drawing or rendering.
- Once you approve the final drawings and we receive your deposit, production begins.
- We arrange delivery, with or without installation.
As a guide, allow 2 to 4 weeks of design exchanges, then 8 to 12 weeks of production, plus shipping time.
What should I prepare for a request?
What should I prepare for a request?
The available dimensions (width, depth, height — inches are fine), along with any doorways, stairways or elevators the piece must go through; the intended use; the style you're looking for; and, if you have one, an approximate budget. Photos of the room and inspiration images save us a lot of time.
Can I get samples?
Can I get samples?
Yes. We can send you wood and finish samples before you confirm your order.
Do you offer engraving or logo branding?
Do you offer engraving or logo branding?
Yes. We can engrave a name, a monogram or your venue's logo. It's a much-appreciated touch on carts and butcher blocks given as gifts or used in the dining room.
Quotes, Orders & Lead Times
How do I get a quote?
How do I get a quote?
Fill out the form on our Contact page or email us at bonjour@dekercoet.com. We reply within two business days. Quotes are free and come with no obligation.
Can I order online?
Can I order online?
Yes. Pieces from our collections with a listed price can be ordered directly on us.dekercoet.com. Custom projects and modifications go through a quote.
Is your furniture in stock?
Is your furniture in stock?
Most of our furniture is made to order, just for you. That's what allows us to offer a choice of wood species and finishes — and to avoid the waste of unsold stock. Some pieces may be available sooner: just ask.
Can I change or cancel my order?
Can I change or cancel my order?
As long as production hasn't started, contact us right away and we'll do our best. Changes may affect the price, and design fees may apply. Once production has started, a custom or personalized piece can no longer be changed or canceled.
How can I track my order?
How can I track my order?
We keep you informed at each key stage: start of production, completion and shipment. You can also email us at any time with your order number.
Shipping & Delivery
Where do you deliver in the US?
Where do you deliver in the US?
We deliver across the contiguous United States with carriers specializing in furniture. For Alaska, Hawaii or any delivery outside the US, contact us at bonjour@dekercoet.com.
Will I pay customs or import duties?
Will I pay customs or import duties?
No. US orders are sold by our American subsidiary, so there are no customs formalities or import duties for you on delivery. Sales tax is applied at checkout where required.
How much does delivery cost?
How much does delivery cost?
It depends on the size, weight, destination and access to your address. The cost is shared with you before you confirm your order. We tailor the service to your address: curbside delivery on a pallet, inside delivery, delivery by exterior lift for upper floors, and assembly where needed.
How is my furniture packed?
How is my furniture packed?
Each piece is protected and packed to travel safely, taking into account the specific constraints of the delivery address. Larger pieces are delivered on a pallet.
Does my furniture arrive assembled?
Does my furniture arrive assembled?
Most of our furniture arrives fully assembled. Some larger pieces are delivered in sections with simple assembly instructions.
Do you offer installation?
Do you offer installation?
Yes, on request and on quote, through an installation partner.
What should I do when my delivery arrives?
What should I do when my delivery arrives?
Inspect the packaging with the driver present. If anything is damaged, write specific notes on the delivery receipt before signing, take photos and let us know within 48 hours. If you miss the agreed delivery appointment, a redelivery fee will apply.
Care, Warranty & After-Sales Service
How do I care for solid wood furniture?
How do I care for solid wood furniture?
Dust with a soft, dry cloth. Wipe up spills right away, especially wine, citrus and vinegar. Avoid harsh household cleaners, prolonged exposure to direct sunlight and placement right next to a heat source.
How do I care for a butcher block?
How do I care for a butcher block?
After use, clean the surface with warm soapy water without soaking it, then dry it immediately. Never put it in the dishwasher or leave it to soak. Condition it regularly with a food-safe oil, such as food-grade mineral oil: once a month for home use, more often in a professional kitchen.
Will the wood move?
Will the wood move?
Yes, slightly. Solid wood reacts to humidity and temperature, and small variations are normal. If possible, keep indoor relative humidity steady between 45% and 60% — a humidifier helps in dry, heated homes during winter.
What warranty do you offer?
What warranty do you offer?
All our furniture comes with a 2-year limited warranty against defects in materials and workmanship. Normal wear and tear, improper care or use other than intended are not covered. Full terms are available in our Terms of Sale.
My furniture has a problem. What should I do?
My furniture has a problem. What should I do?
Email us at bonjour@dekercoet.com with your invoice number, a description and photos. We'll review the situation and offer a solution: advice, a replacement part, a repair or a return.
Can a De Kercoet piece be restored after years of use?
Can a De Kercoet piece be restored after years of use?
Yes. A butcher block can be sanded and restored, and a tabletop can be refinished. Contact us and we'll tell you how to bring your piece back to life.
Hospitality & Trade
Do you work with hotels and restaurants?
Do you work with hotels and restaurants?
Yes. We furnish boutique hotels, fine-dining restaurants, bars, private clubs and premium venues in Europe and abroad.
Do you work with architects and interior designers?
Do you work with architects and interior designers?
Yes. We work to FF&E specifications and provide shop drawings, spec sheets and samples.
Can your furniture stand up to heavy use?
Can your furniture stand up to heavy use?
Yes. Solid wood, traditional joinery and quality hardware are chosen for daily service in the dining room. The casters, brakes and finishes of our carts are designed to glide between tables quietly and smoothly.
Can we have an exclusive piece for our venue?
Can we have an exclusive piece for our venue?
Yes. We can adapt a collection to your brand identity or create a signature piece whose design is reserved exclusively for you.
Do you offer terms for volume orders?
Do you offer terms for volume orders?
Yes, for furnishing multiple dining rooms, guest rooms or venues. Request a quote through our Trade page.
Payment & Returns
Which payment methods do you accept?
Which payment methods do you accept?
Online: Visa, Mastercard, PayPal, Apple Pay, Klarna and the other methods shown at checkout. For quoted orders, we also accept bank wire transfer. All online payments are secure.
Is a deposit required?
Is a deposit required?
For quoted orders, a 50% deposit is due when you sign the quote, with the balance due before shipping. Because our furniture is made to order, production begins once your payment has been received in our account.
Can I pay in installments?
Can I pay in installments?
Yes, through Klarna at online checkout, subject to Klarna's approval.
Can I return an item ordered online?
Can I return an item ordered online?
For a standard collection piece, you may request a return within 14 days of delivery. The piece must be returned unused and in its original packaging; return shipping costs are your responsibility.
What about custom or personalized pieces?
What about custom or personalized pieces?
Pieces made to your specifications or personalized are final sale and cannot be returned. That's why we confirm every detail with you before production begins.